General Inquiries

For questions about the Ojupo platform, account information, pricing, or non-technical topics, please contact our general support team.

Email: [email protected]

We handle all inquiries with strict confidentiality and respond as promptly as possible.

Developer Submissions

Ojupo invites developers and partners to propose integrations, API access requests, and collaboration opportunities. To streamline review, please include the following information in your submission:

• Company name and primary contact details
• Overview of the integration, use case, and target platforms
• Technical approach: API endpoints, authentication, and sandbox availability
• Developer portal link or repository (GitHub, Bitbucket, etc.)
• Projected usage levels, security considerations, and compliance requirements

Send submissions to: [email protected] with the subject line "Developer Submission: [Your Company Name]".

Our partnerships and developer relations teams review submissions in the order received and will reply with next steps within our stated response times.

Response Times

We commit to transparent, timely communication. The following targets guide our responsiveness across channels:

• General inquiries: Acknowledgement within a few hours; substantive replies within 1-2 business days.
• Developer submissions: Acknowledgement within 1 business day; follow-up within 3-5 business days, depending on complexity.
• Urgent production issues: Please mark as urgent in your message; we escalate per priority guidelines and will provide updates as soon as possible.

Note: These timelines reflect typical operating conditions. In rare cases of high volume or security reviews, delays may occur. We will communicate any anticipated changes to the schedule.